File locking issues causing access to M: and S: drives
Update - The restart of the protocol node services at 0500hrs this morning has been verified as successful. All file locks have been cleared. The M: and S: drives, and any NFS mounts, are available
Aug 20, 2026 - 05:20 NZST
Investigating - We are acknowledging there has been considerable recent disruption due to the Samba file locking issue and access to the M: and S: drives. We apologise for this disruption and are working hard on finding a solution or at least a workaround to mitigate the impact.
The first mitigation will be an automated nightly restart of the protocol nodes which serve these Windows drives. This will occur at 0500hrs daily with an outage of 15 minutes each time. The first of these automated restarts will be scheduled for 0500 Thursday Aug 20th.
Further to that we are working on a POC that involves redesigning how the Samba service is delivered. This first needs building and testing to ensure it alleviates the problem, but we are addressing this with urgency. We will provide further updates on this approach when appropriate.
Aug 18, 2026 - 16:36 NZST

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No incidents or maintenance related to this downtime.

Aug 20, 2026

Unresolved incident: File locking issues causing access to M: and S: drives.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

GPFS Protocol node restarts at 5:00pm tonight, all access to M: and S: drives will be disrupted
Completed - The scheduled maintenance has been completed.
Aug 18, 16:19 NZST
Verifying - Protocol nodes have been restarted. File locks confirmed cleared. M: and S: drives now available
Aug 14, 17:06 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 NZST
Scheduled - We will be clearing the current locked files on Friday Aug 14th at 1700hrs. All access to the M: and S: drives from Windows systems will be disrupted for a short time.
Aug 14, 09:59 NZST

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

GPFS Protocol node restarts at 8:00pm tonight, all access to M: and S: drives will be disrupted
Completed - The scheduled maintenance has been completed.
Aug 12, 20:30 NZST
Verifying - The protocol node restart is complete, all file locks have been released. M: and S: drives are available
Aug 12, 20:08 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:00 NZST
Scheduled - Yet another protocol node restart will be done at about 8pm tonight, Wed Aug 12th
Aug 12, 14:25 NZST
GPFS Protocol node restarts at 5:00pm, all access to M: and S: drives will be disrupted
Completed - The scheduled maintenance has been completed.
Aug 12, 14:23 NZST
Verifying - The protocol node restarts are complete, all file locks have been released. The M: and S: drives are available
Aug 11, 17:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 17:00 NZST
Scheduled - We will be clearing the current locked files on Tuesday Aug 11th at 1700hrs. All access to the M: and S: drives from Windows systems will be disrupted for a short time.
Aug 11, 13:15 NZST

Aug 11, 2026

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

GPFS Protocol node restarts 3:30pm, all access to M: and S: drives will be disrupted
Completed - GPFS restart has resolved the current issues with no locked files for the last 40 hours.
Aug 7, 11:19 NZST
Verifying - Verification is currently underway for the maintenance items.
Aug 5, 15:42 NZST
Update - There continues to be ongoing issues with M: and S: drives and the SMB/NFS mounts. There is likely to be a daily restart until the issue is resolved. This has has been escalated to the vendors for further assistance.
Aug 5, 15:16 NZST
Scheduled - Last nights service restarts did clear some file locks but apparently not all of them. So we will try again tonight using a bigger hammer. Apologies for any inconvenience this repeated issue is causing.
Aug 5, 14:07 NZST

Aug 6, 2026

No incidents reported.

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