Update - In the meantime we continue to monitor the health of the eRI platform. However if you have an urgent P1 or P2 issue please email me directly at greg.hall@reannz.co.nz
Aug 26, 2026 - 11:02 NZST
Aug 26, 2026 - 11:02 NZST
Investigating - We have been performing scheduled maintenance of our User Support systems, Jira, overnight and have encountered some unexpected issues. Our third party providers are working to resolve the issues. Consequently my.nesi.org .nz is unavailable, and emails sent to support@nesi.org.nz are being queued but are not currently visible to us.
We expect these services to be restored by 5:00 pm Wednesday 26 August. Any emails sent to support@nesi.org.nz during the maintenance window will be responded to once services are restored.
Aug 26, 2026 - 10:49 NZST
We expect these services to be restored by 5:00 pm Wednesday 26 August. Any emails sent to support@nesi.org.nz during the maintenance window will be responded to once services are restored.
Aug 26, 2026 - 10:49 NZST
Update - The restart of the protocol node services at 0500hrs this morning has been verified as successful. All file locks have been cleared. The M: and S: drives, and any NFS mounts, are available
Aug 20, 2026 - 05:20 NZST
Aug 20, 2026 - 05:20 NZST
Investigating - We are acknowledging there has been considerable recent disruption due to the Samba file locking issue and access to the M: and S: drives. We apologise for this disruption and are working hard on finding a solution or at least a workaround to mitigate the impact.
The first mitigation will be an automated nightly restart of the protocol nodes which serve these Windows drives. This will occur at 0500hrs daily with an outage of 15 minutes each time. The first of these automated restarts will be scheduled for 0500 Thursday Aug 20th.
Further to that we are working on a POC that involves redesigning how the Samba service is delivered. This first needs building and testing to ensure it alleviates the problem, but we are addressing this with urgency. We will provide further updates on this approach when appropriate.
Aug 18, 2026 - 16:36 NZST
The first mitigation will be an automated nightly restart of the protocol nodes which serve these Windows drives. This will occur at 0500hrs daily with an outage of 15 minutes each time. The first of these automated restarts will be scheduled for 0500 Thursday Aug 20th.
Further to that we are working on a POC that involves redesigning how the Samba service is delivered. This first needs building and testing to ensure it alleviates the problem, but we are addressing this with urgency. We will provide further updates on this approach when appropriate.
Aug 18, 2026 - 16:36 NZST
About This Site
Bioeconomy Science Institute - AgResearch eRI status
Identity Broker Service
Operational
Managed Storage Service
Degraded Performance
General Flexi HPC Platform
Operational
Network connectivity
Operational
Compute cluster
Operational
Login nodes
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.