No further file lock issues overnight. We have automated monitoring in place for capturing further events.
Posted May 01, 2026 - 09:18 NZST
Monitoring
The SMB and NFS services have now been restarted. All file locks have been cleared. The M: and S: drives are now available.
Posted Apr 30, 2026 - 17:19 NZST
Update
About to restart the services now
Posted Apr 30, 2026 - 17:11 NZST
Identified
Despite our best efforts we have been unable to clear the file locks with an alternative method. So we will be restarting the SMB and NFS services after 5pm today. This will be disruptive to all M: and S: drive mounts, and any NFS mounts from the eRI storage cluster. The outage should be about 15mins then the drives can be remounted.
Posted Apr 30, 2026 - 15:06 NZST
Update
We are working with HPE and testing an alternative method to free the file locks without disrupting all the S: and M; drive mounts.
Posted Apr 30, 2026 - 12:52 NZST
Investigating
We are investigating. A restart of the SMB service may be necessary. If required this will be disruptive to all M: and S: drive mounts