Update - For the moment we have not experienced any further file locking issues. We will be monitoring daily but if you are experiencing access issues to the S: and M: drives please ensure you log a ticket with Support. Meanwhile we are planning some upgrade work to move us forward.
Jan 29, 2026 - 13:32 NZDT
Jan 29, 2026 - 13:32 NZDT
Update - The NFS and SMB service restarts are now complete and all errant file locks have been cleared. Access to S: and M: drives, and NFS mounts, is now available
Jan 28, 2026 - 16:19 NZDT
Jan 28, 2026 - 16:19 NZDT
Update - We will be restarting the SMB and NFS services again this afternoon at 4pm. This will disrupt all Windows access to the S: and M: drives for about an hour. Also any NFS mounts of the GPFS filesystems will be similarly impacted. Apologies for the inconvenience whilst we continue to pursue a complete solution.
Jan 28, 2026 - 10:00 NZDT
Jan 28, 2026 - 10:00 NZDT
Monitoring - NFS and SMB access to the filesystem is now available. We have discovered a probable Windows file locking process is causing issues and making files appear to have no read permissions, resulting in hung S: and M: drives. This can also affect Linuz/Slurm access to files that Windows has locked. For now we have cleared all the locks and the system should be much more cooperative.
We will continue researching an ultimate solution. Please report any new issues found.
Jan 22, 2026 - 16:42 NZDT
We will continue researching an ultimate solution. Please report any new issues found.
Jan 22, 2026 - 16:42 NZDT
Update - At 3pm today we will be shutting down and rebooting the protocol servers that provide the SMB and NFS services. These services will remain down for up to two hours whilst we investigate the affect. This is an attempt to clear some ongoing permissions issues where some files cannot be read. This is manifesting itself as hung mounts on Windows PCs and/or specific file access issues.
We will advise when the services are again available via this Status page.
Jan 22, 2026 - 13:23 NZDT
We will advise when the services are again available via this Status page.
Jan 22, 2026 - 13:23 NZDT
Update - We are aware the problem has returned for some users. Diagnostics will continue with REANNZ and HPE involvement
Jan 22, 2026 - 10:47 NZDT
Jan 22, 2026 - 10:47 NZDT
Update - We removed one of the SMB servers from the configuration shortly after the service restart at 1pm today. We believe the SMB issue has been much improved since then but continue to monitor. If you are still suffering issues please be sure to restart your Windows PC before testing again. If the problem still persists then please log a ticket with REANNZ support so we are aware.
Jan 21, 2026 - 16:42 NZDT
Jan 21, 2026 - 16:42 NZDT
Update - We will be restarting the GPFS SMB service at 1pm today in an attempt to rectify the problem. All Windows sessions accessing the S: and M: drives will be disrupted
Jan 21, 2026 - 11:45 NZDT
Jan 21, 2026 - 11:45 NZDT
Investigating - We are aware there is an increasing number of jobs and users experiencing problem when trying to access datasets on the GPFS storage. We are working with HPE to diagnose this difficult issue
Jan 21, 2026 - 10:49 NZDT
Jan 21, 2026 - 10:49 NZDT
Update - We are continuing to investigate this issue.
Jan 19, 2026 - 15:39 NZDT
Jan 19, 2026 - 15:39 NZDT
Investigating - We have identified a couple of issues with differing group memberships between login-0 and login-1. The issue does not seem to be widespread but we are investigating regardless.
Nov 24, 2025 - 10:53 NZDT
Nov 24, 2025 - 10:53 NZDT
Update - We have been working with HPE to narrow down the scope and impact of this Problem. We now know that the issue appears to be limited to the GPFS filesystems and only a handful of files. We can also restore impacted files from DMF to other locations as a workaround to allow access to them.
HPE have just started an online filesystem scan to check for any metadata issues. This may impact IO performance while running.
Dec 17, 2025 - 14:44 NZDT
HPE have just started an online filesystem scan to check for any metadata issues. This may impact IO performance while running.
Dec 17, 2025 - 14:44 NZDT
Investigating - We are experiencing some issues accessing offline files from DMF. This can manifest as files that can't be read or even deleted. The files affected can possibly be identified using the "du" command and will show as having a 0 bytes size.
We have escalated this issue with our storage support vendor
Dec 04, 2025 - 12:03 NZDT
We have escalated this issue with our storage support vendor
Dec 04, 2025 - 12:03 NZDT
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Scheduled Maintenance
Scratch autocleaner suspended for the holidays - Announcement Dec 22, 2025 13:00 - Jan 4, 2026 01:00 NZDT
The automated cleaning of the /mnt/gpfs/scratch filesystem will be suspended over the Xmas break. It will be re-enabled sometime in mid-January, with the exact date to be confirmed.
Posted on Dec 22, 2025 - 12:32 NZDT
Posted on Dec 22, 2025 - 12:32 NZDT