OnDemand and Globus Degraded Performance

Monitoring

OnDemand - a downed server was identified and rebooted and testing showed responsive performance.
Globus - has been restarted and maintained connectivity.

Should further issue reappear please do not hesitate to contact support.
Posted Aug 04, 2026 - 13:23 NZST

Investigating

OnDemand continues to have severely (unusable) degraded performance.
- RStudio will open but takes several seconds to run command
- Jupyter does eventually open +10 minutes and run reasonably normally.

Globus has intermittent outages and that fault is being investigated

Locked Files - there are several cases of locked files, this has a known solution and will be resolved as soon as possible.
Posted Aug 04, 2026 - 08:49 NZST
This incident affects: Network connectivity and Compute cluster.